Privacy Policy

1. Introduction

LykStar Digital Solutions ("LykStar," "we," "us," or "our") provides technology services, including setup and integration of the WhatsApp Cloud API for NGOs and small businesses. This Privacy Policy explains how we collect, use, store, and protect information when you:

• Visit our website at lykstar.com
• Use or interact with services we provide that rely on the WhatsApp Cloud API
• Communicate with us through email or other supported channels

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1. Information collected via our website

When you visit our website, we may collect certain information automatically from your device, including:

• IP address
• Browser type and version
• Approximate location (city, country)
• Pages viewed and time spent on the site
• Referring website or URL

We may also collect information you choose to provide, such as when you contact us by email or fill out a form.

2.2. Information related to WhatsApp Cloud API "Platform Data"

When we help a client connect their WhatsApp Business Account to the WhatsApp Cloud API, we may access or process certain information on their behalf. This can include:

• WhatsApp Business Account IDs and phone numbers
• Message templates (content and categories, such as utility or authentication)
• Technical logs and delivery status information for messages sent through the Cloud API
• Limited information about end users such as their phone number and the content of messages, where required to configure or troubleshoot integrations

This data belongs to our clients. We act as a technical service provider and process this information only to deliver the services they request.

3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to help us understand how visitors use the site and to improve the user experience. Cookies are small text files stored on your device.

You can choose to accept or decline cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

4. How We Use Your Information

We may use the information we collect for the following purposes:

• To operate, maintain, and improve our website
• To provide, configure, and support WhatsApp Cloud API integrations for our clients
• To respond to your enquiries, support requests, or feedback
• To monitor and troubleshoot technical issues, including delivery or configuration problems related to the Cloud API
• To comply with legal obligations or respond to lawful requests, such as from regulators or law enforcement (where applicable)

We do not sell your personal information or WhatsApp Platform Data to third parties.

5. Sharing of Information

We may share information in the following limited situations:

• Service providers: We may work with trusted third-party vendors (such as hosting providers, analytics services, or communication tools) who help us operate our website and services. These providers are only allowed to use information as needed to perform their functions.
• Clients: For WhatsApp Cloud API work, we may share logs, configuration details, or message-related information with the relevant client, as part of our service to them.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal requests, such as a court order or government inquiry.

We do not sell, rent, or trade WhatsApp Platform Data or your personal information with marketers or data brokers.

6. Data Retention

We keep personal information and WhatsApp-related configuration data only for as long as necessary to:

• Provide services to our clients
• Resolve technical or account-related issues
• Meet legal, regulatory, or auditing requirements

When data is no longer required, we take reasonable steps to delete or anonymise it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information under our control from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable laws, you may have certain rights over your personal information, such as:

• The right to request access to the information we hold
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal or contractual limits
• The right to object to certain types of processing or to withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the details in the "Contact Us" section below.

9. Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically so you are aware of any changes.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@lykstar.com